Home Health CAHPS (HH-CAHPS) Overview
Guidance from the leader in Intelligent Surveying
Using Avatar to conduct your organization’s HH-CAHPS survey will provide you with more than just data. Once you choose Avatar you get complete support for all HH-CAHPS requirements from one of the top survey vendors in the country. Our experience with some of the nation’s largest healthcare organizations assures complete national benchmarking; valuable, actionable survey results and ongoing ideas for improvement.
Expert focused support
Avatar has proven across hundreds of healthcare organizations that our support drives CAHPS scores up and fosters continuous improvement. This is especially important as Pay for Performance comes to fruition and home health agencies are reimbursed based on scores and improvement. Avatar has the consulting and improvement expertise to educate care providers and pinpoint specific areas for focus within your organization.
Get to know Avatar
Avatar’s online reporting system is the most thorough and dynamic, yet easy to use, reporting system available. Reporting tools offer download capabilities with detailed statistical data and visual, interactive displays as well as built-in national comparisons and best practices for improvement.
Thorough and dynamic reporting
Avatar’s online reporting system is the most thorough and dynamic, yet easy to use, reporting system available. Reporting tools offer download capabilities with detailed statistical data and visual, interactive displays as well as built-in national comparisons and best practices for improvement.
Intelligent HH-CAHPS Reporting
Prioritization Reporting
Want to increase your overall score on the HH-CAHPS survey? The HH-CAHPS Improvement Matrix will prioritize items that have the greatest impact on your HH-CAHPS overall score. This feature will identify the items you need to work on the most and offer improvement tips to help achieve those goals.
National HH-CAHPS Compare Report
Avatar provides all HH-CAHPS clients with a comprehensive national database for HH-CAHPS comparisons which include all participating home health agencies across the country. This dynamic tool allows users to create custom collections and groups of home health agencies by local region, score, and much more, providing the most comprehensive database available in the country.
Intelligent Patient Comments Reporting
Avatar includes transcription of all comments as well as translation of all Spanish comments and categorizes comments into a dynamic database, allowing users to easily review and sort feedback.
Integrated Custom Items
Avatar has conducted extensive research regarding items on the HH-CAHPS survey as they relate to other items of importance to patients for Home Care. Avatar offers additional items for inclusion in the HH-CAHPS process and consults with each client about the use of any additional items. We partner with each organization to ensure measurement of the most important aspects of care for each client.
You'll also receive a host of value-added services at no additional cost including:
“Drill-down” capabilities to view specific data results by Location, Composite, and Item
Best practice improvement ideas built into each HH-CAHPS item
Goal setting and Action Planning features
Expert training for performance improvement
Educational Webinars
Best Practice Webinars with high-performing Home Health agencies
Safe and Secure
Avatar is accredited by the Utilization Review Accreditation Commission (URAC) for HIPAA Privacy and Security practices. Avatar is also fully HIPAA compliant and employs extensive measures to ensure the protection of the privacy of your patients’ health information.
Learn More
FAQ Document
Click here to download our FAQ document.
Contact Us
Find out why the nation’s largest health care organizations have switched to Avatar for patient survey data and improvement support!
Please contact Avatar’s Team at
1-800-AVATAR4 (282-8274) or info@avatar-intl.com to get started.
